At Petsperience, we strive to deliver your pet products quickly, safely, and affordably. Please review our shipping policy below to understand how we handle and process your orders.

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1. Order Processing

• Orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a confirmation email once your order is placed and another with tracking info when it ships.

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2. Shipping Rates & Delivery Times

We offer shipping across the United States. Rates and delivery times are calculated at checkout based on your location and shipping method.

*Local delivery available within select areas. Contact us to confirm availability.

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3. Free Shipping

We offer free standard shipping on orders over $75 (before taxes and discounts), within the continental U.S.

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4. Delivery Issues

• Petsperience is not responsible for lost or stolen packages once they are marked as delivered.

• If your package is missing, damaged, or delayed, please contact the carrier first. Then contact us for additional support if needed.

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5. Shipping Restrictions

• We currently ship only within the United States.

• We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

• Certain items (e.g., large items, hazardous materials) may have shipping limitations.

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6. Local Pickup (If Offered)

If you choose Local Pickup at checkout:

• You will be notified via email or phone when your order is ready.

• Pickup hours: [Insert Your Pickup Hours Here]

• Bring your order confirmation and ID when picking up.

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7. Contact Us

For any questions about your shipment, contact us:

Petsperience
📞 Phone: +1 (508) 245-3826
📧 Email: guerrierpierreelie2@gmail.com

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