Refund Policy

At Petsperience, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our store, use our services, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and payment details.
Transaction Information: Details of products purchased, date and time of transactions.
Device & Usage Information: IP address, browser type, pages visited, and other diagnostic data when you use our website.
Communication Data: Any messages or inquiries you send to us via email or contact forms.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about orders, inquiries, or promotions
Improve our products, services, and website
Send updates, newsletters, or marketing materials (only if you opt in)
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties, including:

Payment processors (e.g., Stripe, PayPal)
Shipping partners (e.g., USPS, FedEx)
IT and website hosting providers
Legal or regulatory authorities when required

All third-party services are contractually obligated to keep your data secure and use it only for the specified purposes.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent to data processing
Opt out of marketing communications
File a complaint with a privacy regulator

To exercise these rights, please contact us at the email below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website usage. You can disable cookies through your browser settings.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Petsperience
📞 Phone: +1 (508) 245-3826
📧 Email: guerrierpierreelie2@gmail.com

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Sure! Here's a Refund Policy tailored for your store, Petsperience, assuming you sell pet products either online or in-store. This policy is flexible and consumer-friendly, while protecting your business.

Refund Policy for Petsperience

Effective Date: August 4, 2025

At Petsperience, we want you and your pets to be completely satisfied with your purchase. If you’re not happy with a product, we’re here to help.

1. Eligibility for Returns & Refunds

You may request a return or refund if:

The item is unused, in original packaging, and in resellable condition
The return is requested within 14 days of delivery or in-store purchase
You provide a proof of purchase (receipt, order number, etc.)

2. Non-Refundable Items

The following items are not eligible for refund or return:

Perishable goods (e.g., pet food or treats)
Opened or used products
Grooming supplies or hygiene items (for safety reasons)
Gift cards
Sale or clearance items (marked "final sale")

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 5 days of receiving it. We may ask for photos or details to process your refund or send a replacement at no extra cost.

4. Refund Process

Once your return is received and inspected, we’ll notify you via email or phone.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

5. Return Shipping

For online orders:

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method.

In-store purchases can be returned directly to our store location.

6. Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original product and place a new order.

7. Contact Us

For refund requests or questions, please contact us: